Zühlke, the innovation service provider from Schlierem, is working with experts from Gebäudeversicherung Bern(GVB Group) to further develop digital processes within the company. According to the media release, GVB already has a digital claims process co-developed by Zühlke, the processing of claims. Now, further customer interfaces and processes are to be digitized, such as damage inspection, it continues. In addition, the functions of the existing platform are to be expanded and increasingly integrated.
Digital damage inspection decisively reduces the manual effort, according to the press release. The majority of cases are now handled via the enhanced platform, he said. This leads to increased satisfaction on the part of the end customer. The app will be continuously improved step by step after the first launch. Customer suggestions serve as a central guideline in this process.
The joint team of specialists from the GVB Group and Zühlke first conducts a preliminary technology evaluation study and develops prototypes using Flutter, a development kit from Google. A Flutter program should be able to run on different target platforms without major adaptations.
An initial MVP, the first stage of a development for practical use, will be implemented as quickly as possible, step by step and close to the target group, Zühlke says. Regular interviews with GVB Group valuation experts then provide valuable feedback. Subsequently, the MVP is developed into a widely used app with a larger range of functions.