ZKB plans to invest a three-digit million amount in the modernisation of its network of locations over the next few years. “The physical presence on site and the proximity to our clientele is part of our DNA,” Steve Zurschmitten, Project Manager Sales and Market Area Manager Winterthur in Private Banking at ZKB, is quoted as saying in a statement from the bank. “That’s why we are also relying on the densest location network in the canton in the long term and are redesigning all of our 51 branches along a newly developed location concept.”
At the centre of the new concept is personal advice for private individuals and companies on important events. For everyday business, the branches offer digital self-service support. At some locations, the establishment of a so-called event zone is planned for events on topics such as owning a home or starting a business. Seminars on how to use the Twint payment solution, eBanking or mobile banking are intended to make it easier to get started with the digital implementation of banking transactions. Starting next year, all branches are to be converted by 2030.
The ZKB informs that the findings from the two pilot branches in Stettbach and Winterthur have been incorporated into the development of the location concept. Here, the cantonal bank evaluated which services will continue to be in demand in branches in the future and which will be shifted to the digital world. “By creating a new, contemporary offering with inviting meeting and advisory opportunities on site, we want to remain locally anchored and close to our customers and the population,” explains Zurschmitten.
